Reference

What You Agree To When You Use gorilla4d

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your access to every part of the lobby — slots, live tables, and sports markets.

DANA · OVO · GoPay coveredAccount-holder obligationsJurisdiction-dependent accessFair use policy
gorilla4d What You Agree To When You Use gorilla4d
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data, wallet details, and transaction history are handled with care. We use encrypted connections for all sessions, and your DANA, OVO, or GoPay credentials are never stored on our servers — payments are processed directly through each wallet's own secure channel. Here is what we do on our end and what you can request.

Data Retention

We keep account and transaction records for the period required by applicable regulation. You can request a summary of your data by contacting support through live chat or email.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Change Requests

To update your registered name, phone number, or linked wallet, submit a request via the in-app help ticket. Verification is required before any change takes effect.

TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account, a specific transaction, or your eligibility in your region can be directed to our support team. We handle terms-related queries through live chat, email, and our in-app help channel — all available around the clock for accounts registered in supported regions.

Live Chat Open the chat widget from any page in the lobby. Our team handles terms and account queries around the clock for supported regions.
Email Support Send your terms or account question to our support address. We aim to respond within one business day for all account-related matters.
In-App Help Access the help section directly from your account dashboard. Submit a ticket for withdrawal holds, verification steps, or terms clarifications.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, your account data, wallet transactions, and how to get something changed.

Access depends on local law and is available where local law permits. Check the eligibility section in your account dashboard or ask support via live chat to confirm your region is currently supported.

We retain transaction and account records for the period required by applicable regulation after closure. You can request a copy of your data before closing by submitting a ticket through the in-app help section.

Submit a data-change request via the in-app help ticket. Our team will ask for identity verification before updating your registered name, phone number, or linked DANA, OVO, or GoPay wallet.

Withdrawals are released back to the wallet used for deposit — DANA, OVO, or GoPay — after identity verification. This step is required under our terms and usually completes quickly once documents are submitted.

We post updates here as soon as they take effect. Continuing to use your account after a revision counts as acceptance. We recommend checking this page if you have not visited in a while.

Sharing your login, using automated tools on the platform, or attempting to manipulate game outcomes are all breaches. A confirmed breach can result in account suspension and forfeiture of pending transactions.